One of the most common questions I get is where a device administrator can get started learning about Apple device management with Workspace ONE. This is not an exhaustive list, but I did hope to help point you to some great resources:

Understanding MDM Protocol

Apple's MDM protocol is the foundation on which every MDM/EMM vendor relies. You'll be far more effective at troubleshooting the more you understand this protocol, and how it works.

Sidenote that you'll also need to start watching for updates on Apple's version 2.0 of the protocol --> Declarative Device Management.

The High Level Stuff

Use these links to start gaining a basic understanding of MDM and how it works. What are commands, queries, profiles, and restrictions?

• MDM for IT Administrators Guide

  • MDM Overview for Apple Devices
  • Enrollment Types for Mobile Device Management with Apple Devices
  • Complete MDM Payload List for Apple Devices
  • MDM Restrictions Overview for Apple Devices
  • Queries Overview for Apple Devices Enrolled in MDM

The Deep Dive Stuff

• Device Management Developer Documentation

Understanding App Management