Writing and Video Portfolio

I've spent almost my entire 20 year career in large enterprise data centers and SaaS technology. During that time, I've built a broad, adaptable skillset in documentation and training, process and procedure standardization, solution engineering, troubleshooting and root cause analysis, large-scale implementation and remediation, and cross-team/cross-organization coordination. I know that sounds like buzzwords, but it's no exaggeration.

My documentation and video toolkit has spanned several different software titles over the years:

• Git Repos: GitHub | Bitbucket
• Git Clients: Tower | SourceTree | VS Code
• Productivity: Google Workspace | Office 365
• Developer Tools: VS Code | BBEdit
• Documentation & Training: Camtasia | SnagIt | Markdown | Hugo | Confluence | Readme.com
• Task Management: Jira | Jira Service Manager | Trello | Microsoft Planner
• Diagramming: Miro | LucidChart | Draw.io | Visio
• Work OS: Apple iPadOS and macOS (preferred) | Windows 10/11 (experienced)

This site uses the following technologies: Cloudflare (Websites, Analytics, Pages), Github, Hugo, Markdown, and the Hugo Clarity theme.

Documentation

How-To Videos

I created this video for a "Developer Month:" 28 days of posts to Git Commit(ted) to Dev Resources. In this video, I'm using a hands-on demonstration to describe the components of an API and how to use the Workspace ONE API specifically. I wrote the entire video script, recorded the demos and voiceover, and put it all together in Camtasia.

I created the following video to illustrate a new feature released in the Workspace One Intelligent Hub for macOS. As with most feature walk-through videos (and internal training documents), I worked directly with the Product Manager to understand the feature and intended use cases. Then, I created the script and recorded all the screenshots and videos directly from my device and test environment. Like the previous video, I wrote the entire script, recorded the demo screens and voiceover, and put it all together in Camtasia.

Code Sample

I strive to find repeatable processes and automate them. At one employer, I created multiple product satisfaction surveys in Gainsight PX. I wrote a script to combine the responses from all the surveys into a single CSV file (that also integrated additional information about the respondents and the accounts to which they belong). In the snippet below, I use Python to aggregate the responses from a single survey in Gainsight PX. I subsequently posted this Github Gist to the Gainsight PX Community to assist others in learning how to leverage the scrollID to return multiple pages of data from the API. The full version of this script included additional helper functions for the additional API's (account/user info) and loops (aggregating responses from multiple surveys).

 1# Example Gainsight Paging API Call
 2
 3##############################################################################
 4# Reference API documentation:
 5# https://gainsightpx.docs.apiary.io/#reference/surveyresponse
 6#
 7# Use the returned scrollId to make a request for the next page of results (i.e. /users?pageSize=100&scrollId=XXXXXXX)
 8# Scroll until the returned result list is less than the requested size. Do not depend on the scrollId becoming null,
 9# in some cases it does not be null even though the last page of results is returned.
10##############################################################################
11
12
13import json, requests, sys
14from datetime import datetime, timedelta, date
15
16##############################################################################
17## CONSTANTS
18##############################################################################
19
20# BaseURL for API calls
21BASE_URL = "BASE-URL-HERE"
22# API Key Name
23API_KEY_NAME = "X-APTRINSIC-API-KEY"
24# API Key Value
25API_KEY_VALUE = "GUID-HERE"
26# API Page Size
27API_PAGE_SIZE = 100
28# Survey Engagement ID
29ENGAGEMENT_ID = "ENGAGEMENT-ID-HERE"
30
31
32##############################################################################
33## HELPER FUNCTION
34##############################################################################
35
36# create a function to get the list of survey responses for a specific survey
37def get_surveyresponsesapi(engagementId, scrollId, datefiltertimestamp):
38
39    if scrollId == "":
40        # Set the request url for the first page of results
41        if datefiltertimestamp == "":
42
43            url = BASE_URL + "/v1/survey/responses?filter=engagementId=="+ engagementId + "&pageSize=" + str(API_PAGE_SIZE) + "&sort=-date"
44
45        else:
46
47            url = BASE_URL + "/v1/survey/responses?filter=engagementId=="+ engagementId + ";date>" + str(datefiltertimestamp) + "&pageSize=" + str(API_PAGE_SIZE) + "&sort=-date"
48
49    else:
50        # Set the request url for the subsequent pages of results
51        url = BASE_URL + "/v1/survey/responses?filter=engagementId=="+ engagementId + "&pageSize=" + str(API_PAGE_SIZE) + "&sort=-date" + "&scrollId=" + scrollId
52
53    payload={}
54    headers = {
55    'Accept': 'application/json',
56    API_KEY_NAME: API_KEY_VALUE
57    }
58
59    # Make the API call
60    return requests.request("GET", url, headers=headers, data=payload)

See more of this code at my Gist